during login it shows login failed

[Rahul_R]

during login it shows login failed

[iamryan]

Hi @BAHATI.KIRABUKO,

have you been able to check out @Sunil.Agarwal response? Did it help? Do you still need help?

[BAHATI_KIRABUK1]

yes i still need help because it shows  login failed

[Sunil_Agarwal]

I would appreciate it if you would try a few of the troubleshooting procedures in this post and let me know if any of them work for you.

https://community.appdynamics.com/t5/Licensing-including-Trial/I-get-Login-Failed-at-AppDynamics-con...

[BAHATI_KIRABUK1]

Thanks it work for me 

[iamryan]

Hi @Rahul.R,

Can you show me a screenshot of the error? Be sure to hide any sensitive data if it exists on the screen.

Can you also confirm if you were able to log in before and are just now having issues? 

[BAHATI_KIRABUK1]

i'm facing the  same problem,  i tried to register for  the first time but when I logged on I am facing  this issue why?.

[Sunil_Agarwal]

Hi @BAHATI.KIRABUKO ,Have you had a chance to see whether you can view your subscription by logging in to https://accounts.appdynamics.com , Do you have successful login on this portal? Are you trying to signing in using the same login information you used to access this Community? 

[BAHATI_KIRABUK1]

i sent you an email kindly advice

[Rahul_R]

No, this is the first time I logged on and for the first time I am facing  this issue.

Please provide the solution ASAP.

Thanks,

Rahul R

[iamryan]

Hi @Rahul.R,

I have escalated this for you. Did you get the AppDynamics welcome emails when you started your trial? 

[Rahul_R]

Yes, I have received the mail. In that mail, I have received the account name as "chaplin202112021554587".

When I have clicked "lauch appdynamics", it redirects me to the login page. In that page only it shows "login failed"

This issue is common for many poeple also.

So, please provide the solution ASAP.

Thanks and Regards,

Rahul R

[iamryan]

Hi @Rahul.R,

I've sent you a Private Message within the Community that has more information about how to log in. Please read it. 

[Rahul_R]

Hi,

I tried to login with the credentials that you were given, but I am facing the same problem as "login failed".

Please find the the screenshot for the clarification.

Kindly provide the solution ASAP.

Thanks and Regards,

Rahul R

^ Post edited by @Ryan.Paredez to remove an image that contained sensitive login information. 

[iamryan]

Hi @Rahul.R,

Thank you for letting me know. Sorry, that did not work. I will report back when I have more info on the next steps!

[iamryan]

Hi @Rahul.R,

Please try to sign in again with the same credentials that you used to sign into this Community. Please let me know how it goes.

[Rahul_R]

Hi,

Now it's successfully logged in.

Thanks for your help.

Regards,

Rahul R

[iamryan · Accepted solution]

Hello @Rahul.R,

Thanks for letting me know. 

Any members who are having issues with login in, please just create a new post in the community with your issue and I'll look into it.

[iamryan]

Hi @Rahul.R,

We are investigating. From what I've seen in the past, it's normally a typo in the email address. I will confirm once I hear back from the Accounts team.

[Rahul_R]