When using a Custom Metric event it does not contain the node name

[CommunityUser]

Hi,

I'm using Server Agent 4.3.5.7

I have a Health rule that monitors a Custom Metric condition. I am monitoring a process name, triggering an event when the process count exceeds a threshold.

I am forwarding this event to a webhook via an HTTP action request using a JSON payload.

However, the resulting event does not contain the node/server name.

I can see in the AppDynamics Servers Events list the Server name field is not populated.

Is this expected behavior...or can an agent be configured to include the Server name?

Thanks

John

example payload

{
        "controllerUrl": "https://mycontroller.appdynamics.com",
        "accountId": "xxx",
        "accountName": "xxxxxxxxxx",
        "policy": "AUTO_appd_process_Alive",
        "action": "Tell_CSIT_AUTO",
        "topSeverity": "ERROR",
        "eventType": "POLICY_OPEN_CRITICAL",
        "eventId": "1549490534",
        "eventGuid": "16f35995-5d7f-439d-822e-1ae34ea02cf6",
        "displayName": "New Critical Health Rule Violation",
        "eventTime": "Mon Sep 11 09:06:55 PDT 2017",
        "severity": "ERROR",
        "applicationName": "Server & Infrastructure Monitoring",
        "applicationId": "3579",
        "tier": "${latestEvent.tier.name}",
        "node": "${latestEvent.node.name}",
        "healthRule": "Auto_appd_process",
        "incident": "Auto_appd_process",
        "affectedEntities": [{
                "entityType": "APPLICATION",
                "name": "Server & Infrastructure Monitoring"
            }
        ],
        "deepLink": "https://mycontroller.appdynamics.com/#location=APP_EVENT_VIEWER_MODAL&eventSummary=1549490534&applic...",
        "summaryMessage": "AppDynamics has detected a problem with Application <b>Server &amp; Infrastructure Monitoring</b>.<br><b>Auto_appd_process</b> started violating and is now <b>critical</b>.",
        "eventMessage": "AppDynamics has detected a problem with Application <b>Server &amp; Infrastructure Monitoring</b>.<br><b>Auto_appd_process</b> started violating and is now <b>critical</b>.<br>All of the following conditions were found to be violating<br>For Application <b>Server &amp; Infrastructure Monitoring</b>:<br>1) condition 1<br><b>Count's</b> value <b>1.0</b> was <b>greater than</b> the threshold <b>0.0</b> for the last <b>1</b> minutes<br>",
        "healthRuleEvent": true,
        "healthRuleViolationEvent": true,
        "btPerformanceEvent": false,
        "eventTypeKey": "Health Rule"
    }

[iamryan]

Hi @Pranaychandra.Ravi,

Awesome, thanks for sharing! 

[Pranaychandra_R]

@Ryan.Paredez 

This issue is solved with the support help, they enabled the debug and got me the exact error .

I removed the section of the request that are causing the issues 

#set($summaryMessageParts = $latestEvent.summaryMessage.split("Properties"))
#set($summaryMessageFirstPart = $summaryMessageParts[0].trim())

[iamryan]

Hi @Pranaychandra.Ravi,

Given how old this post is, it may not get a reply from the Community. You can always reach out to Cisco AppDynamics Support - How do I submit a Support ticket? An FAQ 

[Pranaychandra_R]

I am dealing with a similar issue 

we use an HTTP template that works for the health rule-based events to call Webex and Opsgenie but it won't work for custom events. It is failing with the 400 error.

At this point my theory is the template variable exposed by the custom event and the health rule-based event are not the same and as a result, the HTTP template used for the health rule-based event is not working for the custom event

any thoughts?

[Atyuha_Pal]

Hi John,

We can see you have raised a support ticket for the above issue. We will update in support ticket.

Thanks,

Atyuha

[CommunityUser · Accepted solution]

Jusy in case anybody else sees this issue

I missed a step in setting up the HR.

Under Affected notice a tick box (looks greyed out and unavailable to me)

You are then presented with the pull down to select the affecked host

[CommunityUser]

Hi Team,

Even in my case, The same Email template works for few applications where as it is not resolving node name for one of the application.

Please let me know if you have solution.

Thanks

Lalitha