WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.

[Hong_Hoang_Tuan]

Hi,

I'm the newbie for AppDynamics and using the Trial version with SAAS. While I'm trying to install a Server agent for our Window Server which starts successfully without any problem but we see an error when creating the registration: WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.

When I access the "SAAS Status" on Controller online Web UI, I saw that it was Paused. Is there anything related to my above problem? Do I need to wait for the SAA Status up and try to connect the Server agent again?

[Nawaz_Ali_Moha1]

Hello Tuan,

We have seen users resolve this issue by changing the host name in the machine agent with fully qualified server name.