Unable to start SaaS free trial

[ANDY_SMOLENKO1]

Hello –

I hope you can assist me with starting my AppD SaaS Pro trial. I have enrolled into this program a week ago and so far I only received the welcome message via email, with a recommended path for exploring the product. I was trying to  follow the recommended steps from the "welcome" email but after several attempts I always ended up  landing on the page where I can download agents... and this is pretty much it. 

Kind regards,

Andy

[iamryan]

Hi @ANDY.SMOLENKO,

You should have got a welcome email that has links to your Controller. Can you confirm you never got an email that looks like the one I shared below?

[ANDY_SMOLENKO1]

Hi Ryan, 

Thank you for your prompt reply - confirming -  I never received the welcome email that features the links to my Controller.

Kind regards,

Andy

[iamryan]

Hi @ANDY.SMOLENKO,

Thanks for letting me know. I've created a ticket for the Accounts team. I will report back when I hear more info!

[iamryan]

Hi @ANDY.SMOLENKO,

Can you confirm what email you used to sign up for the trial? Did you get any follow-up Comms?

Sometimes an email typo slips in and then you won't get any of those emails. 

[ANDY_SMOLENKO1]

Hi Ryan,

I used my work email andy.smolenko@cisco.com for creating a new AppDynamics user account.

Immediately after my request for the free trial, I received the "Welcome To Your AppDynamics Pro Trial!" email. During the previous week, I received the follow-up emails "Welcome To Your AppDynamics Pro Trial!" again and "Stuck At The Starting Line?".

Thank you for your detective work 🙂 

Cheers,

Andy

[iamryan]

Thanks, @ANDY.SMOLENKO 

Will report back soon!

[iamryan · Accepted solution]

Hi @ANDY.SMOLENKO,

Seems like there was an issue with that form. I think the best option would be for us to delete the account, and then you can sign up again by going to this URL https://www.appdynamics.com/free-trial/

Let me know and I can have the team delete the account. 

[ANDY_SMOLENKO1]

Hi Ryan, 

sounds good to me!  Let's try this workaround.

Cheers,

Andy

[iamryan]

Hi @ANDY.SMOLENKO,

You should be good to go now. Please use the URL from my previous post and let me know how it goes!

[ANDY_SMOLENKO1]

Ryan - it works like a charm! I can access the portal and do things in there. Thank you so much for your assistance and help to resolve my issue! You rock.

Cheers,

Andy