Unable to access enterprise console

[Shraddha_Nair]

What could be the possible reasons of not being able to access the Enterprise Console URL? (considering it was working fine the day before and something changed overnight that we are unaware of?)

[Vaibhav_Vir_Sin · Accepted solution]

Hey Shradha,
Can you check if you are not using load balancer url with port 9191 and recently you failed over controller to secondary?
Try accessing by direct server in url where ev is running i.e. https://server:9191

You may also check if EC process is running on the box.

Regards,
VVS

[Shraddha_Nair]

Hi yes, it was a load balancer issue. Seems to have worked. Thank you! 

[iamryan]

Hi Shraddha,

Thanks for asking your question on the Community. I see you also have an ongoing support ticket about this issue. Can you please share any learnings back on this post. It helps drive knowledge sharing in the community.