Unable To Start SaaS Free Trial

[Ilham_Ramadhan]

After clicking the "Access Free Trial" button in this page : https://www.appdynamics.com/free-trial/, I get redirected into my account page, without any email on whether or not the Free Trial has been successfully started.
However, when I go into my profile page, there is this message stating that I don't have any subscription yet, including the free trial.

[iamryan]

Hi @Ilham.Ramadhan,

It seems you have a previous account but never started a trial. Since you have an account, you cannot start a free trial with that email address. 

Here are a few options:

1. We can delete your account with AppDynamics and you can then start a fresh free trial

2. You can sign up for a free trial with a different address

Please let me know if you would like to move forward with one of these options.

[Ilham_Ramadhan]

Hi @Ryan.Paredez 
Thanks a lot for responding to my question, as for now, I think I'll go with the second option.
However, in case I do need to delete my current account, what's the procedure for that? 

[iamryan]

Hi @Ilham.Ramadhan,

I have just shared that you would like to start a new trial and delete your old one with the team. I will report back when I know a bit more about how it will work before we take any action. 

[iamryan]

Hi @Ilham.Ramadhan,

Sorry for the late reply! We can delete your current account for you manually and then you can re-sign up for a free trial. Please let me know if you would like us to move forward with this.

[Ilham_Ramadhan]

Hi @Ryan.Paredez ,

I believe that's my best option for now. So please move forward with it.

Thanks.

[iamryan · Accepted solution]

Hi @Ilham.Ramadhan

I was told instead of deleting your account they just restarted the trial for you. Can you attempt to log in and under Accounts you should see a new trial started.

[Ilham_Ramadhan]

Hi @Ryan.Paredez 
Thanks a lot, now I am able to access the trial.

[iamryan]

Hi @Ilham.Ramadhan,

Thank you for following up and letting me know! 

[iamryan]

Hi @Ilham.Ramadhan,

Thanks for sharing this in the community. We are going to investigate this, I will report back when I have more info.