Splunk AppDynamics

Today the snapshots are not available

Alberto_Astolf1
Engager

Dear Cisco,
today, I'm not able to see the list of the snapshots in many SaaS Controllers (at least 10 Controllers to which I have access). It seems that the snapshots were saved until yesterday 11:00 PM CET. I opened a ticket with severity S2 3 hours ago, but I didn't receive any information. The status page doesn't report any issues. Could you post some updates about this?

Thanks

Alberto

Labels (3)
0 Karma
1 Solution

Alberto_Astolf1
Engager

Hi @Ryan.Paredez ,

yes, thank you. It's a problem of long running queries in the backend db of the Controllers. The problem was solved within few hours, raising an urgent PRE ticket to the AppDynamics engineers.

Regards,

Alberto

View solution in original post

iamryan
Community Manager
Community Manager

Hi @Alberto.Astolfi,

Thank you so much for coming back and sharing the solution. 

0 Karma

iamryan
Community Manager
Community Manager

Hi @Alberto.Astolfi,

Thanks for sharing this with the community. Have you heard back from Support yet? 

0 Karma

Alberto_Astolf1
Engager

Hi @Ryan.Paredez ,

yes, thank you. It's a problem of long running queries in the backend db of the Controllers. The problem was solved within few hours, raising an urgent PRE ticket to the AppDynamics engineers.

Regards,

Alberto

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