Today the snapshots are not available

[Alberto_Astolf1]

Dear Cisco,
today, I'm not able to see the list of the snapshots in many SaaS Controllers (at least 10 Controllers to which I have access). It seems that the snapshots were saved until yesterday 11:00 PM CET. I opened a ticket with severity S2 3 hours ago, but I didn't receive any information. The status page doesn't report any issues. Could you post some updates about this?

Thanks

Alberto

[iamryan]

Hi @Alberto.Astolfi,

Thank you so much for coming back and sharing the solution. 

[iamryan]

Hi @Alberto.Astolfi,

Thanks for sharing this with the community. Have you heard back from Support yet? 

[Alberto_Astolf1 · Accepted solution]

Hi @Ryan.Paredez ,

yes, thank you. It's a problem of long running queries in the backend db of the Controllers. The problem was solved within few hours, raising an urgent PRE ticket to the AppDynamics engineers.

Regards,

Alberto