I get "login failed" when I Launch AppDynamics

[Doug_Paice]

Hi,

I can successfully log in to my account overview, however from there, when I click "Launch AppDynamics" (see image) I get taken to another login screen and I can't get further

takes me here

Looking through the forum I saw a ppst that said to go to  https://help.appdynamics.com/support but if I try that I get:

I tried resetting my password with "forgot password" but it didn't work. I got no email.

Looking at the debug console in chrome I see the request with this response:

Any help would be appreciated

Regards,

Doug

^ Post edited by @Ryan.Paredez to remove images that show the Controller name and URL. For security and privacy reasons, please do not share your Controller URL on the community forum.

[iamryan]

Hi @Doug.Paice,

I'm on it! I'm going to share this with the Accounts team. I also wanted to let you know I removed most of the images you shared about for Privacy and Security reasons. As a note for the future, be sure to scrub out any sensitive info, such as your Controller URL from images or logs.

In the meantime, I also wanted to share this Article with you about why you got the Access Denied when trying to submit a Suppor ticket. https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-submit-a-Support-ticket-An-FAQ/ta-p/289...

[For internal use: L4A-19638]

[iamryan · Accepted solution]

Hi @Doug.Paice,

You should have received a password reset email. Please use that email to reset your password. Please let me know if you are able to log in successfully.

[Doug_Paice]

Thanks, I'm in now.

One thing that is a little odd: I tried to use my existing password, but the reset failed saying "you can't use the existing password" which I haven't seen before.

It wasn't a problem, I use a password manager so I just got it to create a new random one and it was fine.

Thanks again,

Doug

[iamryan]

Hi @Doug.Paice,

Thanks for confirming you got access. I will share that feedback with the Accounts team.