Unable to update email address in my Splunk Account profile

[Nvijay92]

Hello Everyone,

I'm trying to update a new email address in Splunk.com > Dashboard> My accounts > Update email address

But the email address is not getting updated its still showing the same old email address.

I had already tried updating the password as well just mentioned in the other blog.

Could someone help me on this ?

Thank you

[priyankak10]

Anyone found solution to this. There was a typo in my email address while registering and now I am not able to correct it. 

[Nvijay92]

Could someone help me on this issue ?

[srisahitya_v]

@Nvijay92  Hello, Did you solve the problem ? can you update here

[Nvijay92]

Still the same. I managed to contact the Splunk Tech Support and they mentioned we cant update the email address.

They only want us to delete the user account and create a new user account with the new email address.

Since i had completed some certification and i asked them to transfer the certificates to the new account.

As of now they dont have a process which would help us migrating the certificate.

Moral of the story is we need to live with the existing account with old email address.

Thank you

[isoutamo]

One reason why cannot update your password is that you haven’t local account in splunk. Can you check your account type (e.g. LDAP vs local/splunk) from your settings.

r. Ismo

[Nvijay92]

But, i'm having an issue with updating my email address on the Splunk.com website .

If i have an issue with my splunk application then it should be possible with your statement. 

Thank you

[rakesh_498115]

Hi i am also facing issues updating my work email id in Splunk account - can anyone please help.

thanks,

[Nvijay92]

Hello Rakesh,

I'm still have the same issue and i'm having a mindset now to live with this issue on my Splunk profile