In Android 2.4 release of app, it is possible to get a client side log file
which you can use to troubleshoot, or send to splunk support
(iOS , maybe available in future release of app)
If you encounter a login error,
Click > Contact Us > Send Error Report
a compose email (whatever you default email is on app)
and that contains an attachment (record.log)
You can send this to your own email for review … or to Splunk support (for a case)
Connection errors, callstacks etc are recorded in the log file
example...
016-10-06 20:20:21,858-DEBUG [main]: TAG : UriUtil msg : formatUrl with url: http://ec2-nn-171-63-nn.eu-west-1.compute.amazonaws.com:8000 defaultScheme: https://
2016-10-06 20:20:21,858-DEBUG [main]: TAG : UriUtil msg : formatUrl result: http://ec2-nn-171-63-nn.eu-west-1.compute.amazonaws.com:8000
2016-10-06 20:20:21,858-ERROR [main]: exception
com.splunk.mobile.access.framework.exception.SplunkDNotFoundException: not detected!
at com.splunk.mobile.access.framework.network.tasks.PortDetectTask.execute(PortDetectTask.java:163)
