Security

How to update portal admin if he/she no longer works in my company?

Splunk Employee
Splunk Employee

How to update portal admin if he/she no longer works in my company?

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1 Solution

Splunk Employee
Splunk Employee

If your portal admin no longer works there, you can pick one of below methods to update:

  • Ask your account manager to contact Splunk Support to assign the new portal admin

  • If you don't know who your account manager is, you can contact Splunk Support directly to request an update via email support@splunk.com or call support hotline. Support will verify with your account manager. Once it is confirmed, Support will assign the new portal admin.

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Splunk Employee
Splunk Employee

Also please make sure you are an Entitled contact to a valid Entitlement before emailing splunk support or raising a case, otherwise the case will go into a unmonitored community queue. In this case you can call the Support Hotline to contact someone within Splunk Support :

http://www.splunk.com/view/SP-CAAAHJ6

Or contact our Sales Team:

http://www.splunk.com/view/contact-us/SP-CAAAAH7

Splunk Employee
Splunk Employee

If your portal admin no longer works there, you can pick one of below methods to update:

  • Ask your account manager to contact Splunk Support to assign the new portal admin

  • If you don't know who your account manager is, you can contact Splunk Support directly to request an update via email support@splunk.com or call support hotline. Support will verify with your account manager. Once it is confirmed, Support will assign the new portal admin.

View solution in original post