Security

Can't login to support portal

alex785
New Member

When I click on Support portal link, I get the following error from Salesforce

Login Error:
Your login attempt using single sign-on with an identity provider certificate has failed. Please contact your salesforce.com administrator for more information.

This started to happen last week, tried in another browsers, result is the same.

Tags (3)
0 Karma

piebob
Splunk Employee
Splunk Employee

hi Alex, sorry for the frustration--someone from the Support org is going to give you a call and get this straightened out. i'll delete this point in a few hours, since it's not really a technical Splunk product question.

0 Karma

piebob
Splunk Employee
Splunk Employee

actually, you have email waiting for you, because we don't have your number 🙂

0 Karma
Get Updates on the Splunk Community!

Stay Connected: Your Guide to April Tech Talks, Office Hours, and Webinars!

Take a look below to explore our upcoming Community Office Hours, Tech Talks, and Webinars in April. This post ...

Want to Reduce Costs, Mitigate Risk, Improve Performance, or Increase Efficiencies? ...

Splunk Lantern is Splunk’s customer success center that provides advice from Splunk experts on valuable data ...

Adoption of RUM and APM at Splunk

    Unleash the power of Splunk Observability   Watch Now In this can't miss Tech Talk! The Splunk Growth ...