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I'm getting the following error message while trying to use the PDF App: ERROR (403) Client IP is not permitted to use this report server? How do i resolve?

Splunk Employee
Splunk Employee

Description: Here is the entire error message:
2011-02-28 10:44:45,370 INFO pdfhandler:550 - Starting PDF App Renderer Version 1.2-2 2011-02-28 10:44:45,370 INFO Starting PDF App Renderer Version 1.2-2 2011-02-28 10:44:45,370 ERROR pdfhandler:662 - (403) Client IP is not permitted to use this report server 2011-02-28 10:44:45,370 ERROR (403) Client IP is not permitted to use this report server

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Re: I'm getting the following error message while trying to use the PDF App: ERROR (403) Client IP is not permitted to use this report server? How do i resolve?

Splunk Employee
Splunk Employee

The pdf_server.conf defines a setting for client_ipaddr - It's not set by default, which means any Splunk instance, from any IP address can access the PDF server.

If set, it should be set to the the IP address (or range of addresses) that the PDF server may be accessed from.

Eg. If you've got a Windows search head on 10.0.0.1 and the PDF app is running on a Splunk instance on 10.0.0.2 then you'd set client_ip to 10.0.0.1

In this case it must be set to an address or range that does not match the address of the server the request is coming from.

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