Accelerate Service Onboarding, Decomposition, Troubleshooting - and more!
Faster Time to Value
Managing and aligning complex IT services can be challenging, but with Service Sandbox (GA) in ITSI 4.19, it's never been easier. With drag and drop abilities to map services in the UI, users can oversee and coordinate a wide range of services for even faster service decomposition. Whether you’re new to Splunk ITSI or building out services for a new business unit, the in-product UI experience of ITSI Service sandbox allows you to create multiple sandboxes for each of your teams, simulate your services and their health scores, and identify potential errors before publishing to Service analyzer.
Experience simplified alert onboarding for Event Analytics (in Private Preview) with an assisted workflow. With seamless event data integration from Splunk Observability Cloud and the ability to normalize and enrich alert data from a unified UI, users can easily ingest alerts from popular 3rd party tools (like Nagios, Solarwinds, and Microsoft SCOM) with automated, state-aware event correlations. Additionally users can now:
- Leverage Webhook integrations to send alert data and run alert actions between ITSI and third-party integrations. For more information, see Integrate ITSI with a webhook.
- Export episodes and download as CSV. For more information, see Download episodes in ITSI.
- Utilize the bidirectional Jira Cloud integration to send ITSI alerts to Jira.
Leverage the ITSI Configuration Assistant (now GA) to proactively surface insights in the health of ITSI objects (KPIs, Services, Entities) and configurations (starting with KPI thresholds). Receive recommendations on next steps to remediation in a one-stop-shop and for bulk configuration updates for KPIs.
Greater Accuracy
Entity Normalization (in Private Preview) is prepared to help users create a unified and consistent view of entities from multiple sources by enhancing your hostname based entity reconciliation, regardless of datasource and support for data enrichment.
Prepare your customers for new KPI Drift Detection (in Private Preview) - Catch sudden changes in KPIs before they are impacted and proactively determine slow, long-trending changes (like slowly increasing latency over months) that potentially indicate an issue so that they can be remediated before problems arise.
In 4.19, ITSI’s Event Analytics Scalability and Stability (in Private Preview) has punched above its weight yet again to enable customers to ingest and process a higher number of notable events with lower latency. This robust enhancement delivers an event pipeline at high scale and high availability (rules engine) to handle indexer topology changes, and decreased rules engine latency from multiple minutes down to seconds.
This extension of 4.18’s ML-Assisted Thresholding accelerates troubleshooting with advanced anomaly detection and Mobile Crash Analytics for Entity-level Adaptive Thresholding (in Private Preview). Additionally, this comes fully correlated with Full-fidelity Session and Trace Analytics.
Enhanced Service Troubleshooting
Identify the origin of problems for any degraded service and rank the top contributors (e.g. KPIs) by priority with Service Impact Analysis (now GA), reducing manual investigations and providing a quick starting point for troubleshooting.
Improved Upgrade & Backup + Restore Experience
Now when running a pre-check on the ITSI 4.19 Upgrade Readiness Dashboard, users can identify more actionable insights at a glance. These new pre-checks help identify entities associated with deleted or non-existent services, issues with entity filtering, and when the number of KPIs using a specific search base exceeds a limit.
With ITSI backup and restore process enhancements, users can now protect critical data and ensure the continuity of their services. Streamline recovery processes when creating restore jobs by viewing any missing dependent objects in backup files and preventing restore job failures.
Try it Today
To learn more about simulating your services and their health scores, read our Service Sandbox documentation.
To learn more about our one-stop-shop for bulk configuration updates for KPIs with the ITSI Configuration Assistant, read more here.
To identify the origin of problems and reduce manual investigations, read more about ITSI’s Service Impact Analysis here.
Read about our other features in Preview and release notes here.
