How does a customer set up Support Portal account?

[Bill_B]

I have a customer that has an enterprise license and support contract. How do they go about setting up their support portal account?

[ChrisG · Accepted solution]

The customer's sales representative has to associate the customer's splunk.com user name so that the customer is named as a designated contact on the account that has the entitlement. Then the customer can log in and submit a case using the support portal.