Why am I unable to login to my Splunk instance on exsi VM ware?

[kenslionel]

hello splunkers, 

I have build server using shuttle with VM ware Hyper-v

i have splunk downloaded and installed on servers that i have created, i am able to use the ip addres on the splunk home page but when i put my login id and password i get this "The server encountered an unexpected condition which prevented it from fulfilling the request. Cl

[Roy_9]

@kenslionel Could you please run the below command and share the output so that it will be easy to troubleshoot?
$ ps -A | grep splunk

Please login to the box and make sure your web.conf file has correct settings:
it should be like below

Need to add [settings] in your web.conf incase if it doesn't have that.

# location of splunkd; don't include http[s]:// in this anymore.
[settings]
mgmtHostPort=I.P.:8089

[kenslionel]

see attached , yes i have added to web.conf

[settings]
mgmtHostPort=I.P.:8089

[Roy_9]

@kenslionel  In the place of IP you need to keep as below

mgmtHostPort = 127.0.0.1:8089.

[kenslionel]

so do not change the loopback ip address to a different one?

I have multiple server were i have splunk installed and i want splunk to use the server ip addres for the UI