How to get reset license key for violations on OEM version 5.0.3?

[vhallan_splunk]

I have an OEM License and my license has been violated 5 times. I received a license reset from my account manager today however it is not working for me.

I have tried installing it via "Copy and paste" and uploading the license file.

I am running version 5.0.3 - is there a specific license reset key I need for my OEM license?

[vhallan_splunk · Accepted solution]

Hi,

Splunk had a bug in version 5.0.0 - 5.0.4 where regular reset licenses for OEM licenses would not work. Therefore you will need to contact Splunk Support to get a specific license reset for your OEM license.

Thanks,