Installation

Encounter a problem of upgrading splunk enterprise 7.3.3 to 8.0.1 please help

jerjer951109
Loves-to-Learn

splunk failed to add license to stack enterprise, err - stack already has this license, cannot add again

OS: Windows Server 2012 R2
Splunk Enterprise 7.3.3

Anyone know how to solve it? Thanks!

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0 Karma

codebuilder
Influencer

The hashing algorithm changed between the versions you referenced. So, you will need to re-enter the pass4SymmKey value in plain text (don't use the previously hashed value) and cycle Splunk. The newer version does not recognize the previous hashed value as valid.

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An upvote would be appreciated and Accept Solution if it helps!
0 Karma

richgalloway
SplunkTrust
SplunkTrust

Once a license has been applied to a Splunk instance there is no need to re-apply it after upgrading. You can ignore that message.

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If this reply helps you, an upvote would be appreciated.
0 Karma

jerjer951109
Loves-to-Learn

but the installer.msi is cannot completed yet, then it cannot upgrade

0 Karma

jerjer951109
Loves-to-Learn

this message is found on C:\Users\Administrator\AppData\Local\Temp\splunk.log..

0 Karma

jerjer951109
Loves-to-Learn

this message is found on C:\Users\Administrator\AppData\Local\Temp\splunk.log

0 Karma

jerjer951109
Loves-to-Learn

but the installer.msi is cannot completed yet, then it cannot upgrade how to solve it

0 Karma
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