Trouble Reaching Support to Submit Ticket

[ccampbell]

I've tried to create a support ticket through the web portal, but one drop down is not displaying correctly in the browser, which is blocking my ability to post the request:

Splunk Support access to your company data -  instead of a dropdown, it displays 2 dashes and cannot be selected

Because this is a required field, I can't submit a support case. I've tried calling support twice and my phone call has been dropped by the automated system.

How can I submit a support ticket?

[ccampbell · Accepted solution]

This was fixed by my account team associating my account with my Company's contract.

[heres]

I am experiencing the same issue here.   

[ccampbell]

Contact your sales account team - for me, my account wasn't associated with the Splunk contract & entitlement so there wasn't a way for me to open a ticket.

[pshepspk]

I am experiencing the same issue here.    

[ccampbell]

Contact your sales account team - for me, my account wasn't associated with the Splunk contract & entitlement so there wasn't a way for me to open a ticket.