Dashboards & Visualizations

Extracting the first and last entry of a ticket

htvuthi
New Member

Hi, I am currently working on a ticket reporting. 
Each ticket has a lastUpdateDate field which gets updates multiple times leading to duplicates. I only need the first lastUpdateDate and latest lastUpdateDate to determine when the ticket has entered the pipe and the latest to see if changes were made in the specific period range of the reporting.

I tried using | stats first(_raw) as first_entry last(_raw) as last_entry by ticket_id but it shows me the same lastUpdateDate for both.

I have read to use min and max but do not gain results from that either. 

Thanks in advance for any hints and tips!

Labels (1)
0 Karma

PaulPanther
Motivator

You have to use latest and earliest to get the oldest and most recent event.

0 Karma
Get Updates on the Splunk Community!

Index This | Why did the turkey cross the road?

November 2025 Edition  Hayyy Splunk Education Enthusiasts and the Eternally Curious!   We’re back with this ...

Enter the Agentic Era with Splunk AI Assistant for SPL 1.4

  🚀 Your data just got a serious AI upgrade — are you ready? Say hello to the Agentic Era with the ...

Feel the Splunk Love: Real Stories from Real Customers

Hello Splunk Community,    What’s the best part of hearing how our customers use Splunk? Easy: the positive ...