This summer, Splunk Ideas has been on fire! We continued our phenomenal momentum from the first quarter of the year into the second, garnering much attention around the organization, making a big splash at .conf 2023, and continuing to vehemently pursue the delivery of your Ideas. Splunk Ideas has been gaining prominence among product leaders in the organization and has experienced an elevated awareness across the organization. This is great news for our loyal and dedicated customers, as more eyes are being drawn to Splunk Ideas than ever before!
In our last blog post by our Senior Vice President and General Manager of Products and Technology, Tom Casey, titled “Thousands of Customer-Driven Splunk Ideas Help Accelerate Meaningful Innovation”, we made a commitment to a more transparent and communicative Splunk Ideas program. We are honoring that commitment by increasing the frequency of blog posts and general customer communications.
In this edition of our customer blog, we recap all of the Splunk Ideas coverage and engagement over .conf23, as well as listing all of your Ideas that were closed-out and shipped in the first half of the 2024 fiscal year. Without further ado, let’s take a trip to the arid desert of Nevada to recapitulate .conf23.
Splunk Ideas made a big splash this year at .conf23. Our annual user conference was back in full-force this year in the illustrious city of Las Vegas, sporting thousands of dedicated Splunkers and Splunk enthusiasts just like yourself. There were several notable moments for Splunk Ideas across the 3-day conference, including a shoutout on the mainstage keynote, announcements of user-driven Ideas making it into the product, and Splunk Ideas participating in the Community Zone, with specific breakout sessions for Splunk Ideas.
During the Day 2 Keynote on the .conf mainstage, Mike Horn, Splunk Security GM, directly addressed some of the amazing requests coming out of Splunk Ideas that have been built into the product. Mike did not mince words, saying:
"So, if you want to see something in the product, we are listening. Make sure you go to Splunk Ideas, upvote or add your new features. We are definitely looking at Ideas and we want to make sure we are delivering for you what you need." - Mike Horn, General Manager, Splunk Security
And we can confirm, our product teams are highly engaged with Splunk Ideas. In fact, we have seen a 25% increase in Splunk Ideas traffic from our Product Managers and Engineers in the last quarter, along with a 38% year-over-year increase in Idea engagement. Our product teams want to hear your Ideas, so keep ‘em coming!
Some of the biggest Ideas that garnered a lot of love and attention at .conf23 are:
In addition to taking to the mainstage at .conf, Splunk Ideas was heavily present across the show floor and the Community Zone, which hosted many of our community driven programs. Malini Mahes, Sr. Product Manager – Splunk Ideas, twice presented to large audiences about both Splunk Ideas processes and how we use Splunk internally to better serve our product teams, allowing them to get the most value out of Splunk Ideas. The presentations were well received and many community members were appreciative about the transparency behind the Ideas process!
“It was great to see many Ideas users in person and put faces to usernames and have the ability to engage in person - it was truly invigorating to see all the passion from the Community around our products!” - Malini Mahes, Sr. Product Manager, Splunk Ideas
Amidst the sweltering heat, we received great feedback from the Community that we’re excited to implement over the coming months - stay tuned!
The Splunk Ideas team has been hard at work to make sure the program is healthy and vibrant. We are focused both on further driving the development of the program, as well as maintaining the quality of data within the program. In practice, what this means is that we are ensuring your Ideas are assigned to the right people, that the Product organization is highly aware of your Ideas, and that your Ideas are updated in a timely manner. We will be the first to tell you we don’t always get it right, but we are always striving to do better.
It has been an exceptional first half of the year for Splunk Ideas. We have been able to already mark 55 Ideas as shipped, which puts us in a great position to surpass our delivery for the entirety of 2022. That is a remarkable improvement in the traction that Splunk Ideas has across the organization, as well as in the overall health of the program. Below you will find a comprehensive list of all the Ideas that have shipped this year.
Splunk Ideas Shipped – Security:
Splunk Ideas Shipped – Observability:
Splunk Ideas Shipped – Platform:
We remain committed and dedicated to providing excellent customer service to our world-class customers. We truly value the time and effort you all take from your busy lives to offer feedback that continually molds Splunk products into better, more usable forms. It is our top priority to ensure we continue to make you feel heard and valued. We are focused on the customer experience and are working diligently to reduce the amount of time taken to respond to your Ideas. In service of these goals, you can expect more communications efforts via user group communications and blog posts, and better engagement on the Splunk Ideas platform.
Thank you for all the feedback and support, and we look forward to continuing building products and features that meet your needs and exceed expectations.
Happy Splunking!
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