Why isn't alert manager on Splunk Cloud working

[ramiro_castillo]

Hi,

I've installed the Alert Manager app and add-on on my Splunk Cloud instance but I can't make it work. I've followed the instructions from the official documentation page (http://docs.alertmanager.info/en/latest/installation_manual/) but still, it isn't working at all.

• All my alerts have the alert manager trigger action enabled.
• All my alerts and apps, even the Incident Posture, are global.
• Created an index called alert_manager for the alerts and changed it on the macros and the Alert Manager settings.

I don't know what else to do. I've been reading and searching a lot, but I couldn't find anything helpful.

Let me know if there is something missing for you to help me.

Thanks in advance.