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failed to add because: license is from the future; its active span has not begun yet

wagnerbianchi
Splunk Employee
Splunk Employee

Anyone of you expert guys have seen this error message before?

I've got this after trying to insert a trial license. Machine's date is OK, not sure about timezone configuration, Splunk's timezone is OK too...and, any clue? Any hint? Any Help? Thank you...

Message:
failed to add because: license is from the future; its active span has not begun yet

0 Karma

wagnerbianchi
Splunk Employee
Splunk Employee

It happened again, new maneuver...

    root@Splunk:/opt/splunk/bin# date --set 2013-09-10 
    Ter Set 10 00:00:00 BRT 2013

    root@Splunk:/opt/splunk/bin# date --set 15:56:00 
    Ter Set 10 15:56:00 BRT 2013

Insert the license and the life goes on, cheers!

0 Karma

wagnerbianchi
Splunk Employee
Splunk Employee

I gave the date of yesterday. it's OK now BTW, we checked that the timezone was America/Los_Angeles and Splunk was in America/Sao_Paulo. With a dpkg-reconfigure tzdata command we reconfigured the OS and after that, the license was inserted and it's working properly now. I would like to thank the attention of the community and mainly, the Tk-421 Splunk's Engineering team for the help on this matter, "you're the guys". Cheers!

0 Karma

lukejadamec
Super Champion

Never seen that one before.
Open the license file with a text editor, get the ; it is an epoch time. Drop the epoch time into an epoch timestamp converter: http://www.epochconverter.com/
What time was it created?

wagnerbianchi
Splunk Employee
Splunk Employee

I am trying to check if there is a problem with machine's timezone configuration. Perhaps the problem lives there on this configuration...I will have more information on today's afternoon when I will be in touch with customer. Thanks a lot and I will keep you guys posted. Cheers!

0 Karma

wagnerbianchi
Splunk Employee
Splunk Employee

GMT: Thu, 22 Aug 2013 18:49:44 GMT
Your time zone: 8/22/2013 3:49:44 PM GMT-3

0 Karma

lukejadamec
Super Champion

Never seen that one before.
Open the license file with a text editor, get the ; it is an epoch time. Drop the epoch time into an epoch timestamp converter: http://www.epochconverter.com/
What time was it created?

0 Karma