can't get IMAP app to work with credentials

[smachtmes]

I'm using Splunk 4.1.6 on linux and trying to use the IMAP app and seem to get an error regarding credentials upon login attempt. I've verified that my Thunderbird email client can access the imap account ok. I ran the debug command and that's where I see the error at bottom (I've changed the actual server IP for this post).

python ./getimap.py

DEBUG:root:END_IMAP_BREAKER=EndIMAPMessage DEBUG:root:bodySourceType=imapbody DEBUG:root:body_separator=_________ Message Body _________ DEBUG:root:debug=True DEBUG:root:deleteWhenDone=False DEBUG:root:folders= DEBUG:root:fullHeaders=False DEBUG:root:headerSourceType=imap DEBUG:root:imapSearch=(UNDELETED SMALLER 204800) DEBUG:root:includeBody=False DEBUG:root:mimeTypes=text/plain DEBUG:root:noCache=False DEBUG:root:password=mypass DEBUG:root:port=143 DEBUG:root:server=10.x.y.12 DEBUG:root:splunkHostPath=https://localhost:8089 DEBUG:root:splunkpassword=changeme DEBUG:root:splunkuser=admin DEBUG:root:splunkxpassword= DEBUG:root:timeout=10 DEBUG:root:useBodySourceType=False DEBUG:root:useSSL=False DEBUG:root:user=myemailalias@brocade.com DEBUG:root:version=1.2 DEBUG:root:xpassword= DEBUG:root:VERSION = 1.2 DEBUG:root:LOGIN failed. Traceback (most recent call last): File "./getimap.py", line 334, in getMail M.login(self.user, self.password) File "/opt/splunk/lib/python2.6/imaplib.py", line 500, in login raise self.error(dat[-1]) error: LOGIN failed. None Traceback (most recent call last): File "./getimap.py", line 698, in parseArgs() File "./getimap.py", line 691, in parseArgs imapProc.getMail() File "./getimap.py", line 339, in getMail raise LoginError('Could not log into server: %s with password provided' % self.server) main.LoginError: Could not log into server: 10.x.y.12 with password provided

Any tips of something I would be doing wrong? Thanks,

[Erik_Swan]

SSL is turned off. Any chance it could be SSL? Turn it on perhaps? Also, when using SSL my port is 993, you could check that as well.

If that is not the problem i'll post a snippet of python you can run through interactively to use to debug.

Let me know.

[smachtmes]

I've been going by my thunderbird settings which have ssl off and port 143 as the ldap port.

[David]

The only suggestion I can offer, having played a little bit with the app, is that potentially it's not the Username and Password, but the IP, firewall, or etc., that's causing the problem. It says that it can't log in with that username and password -- not necessarily that the username and password is the problem. I think it would normally respond with a better error message if it is a connection difficulty, but who knows.

Have you tried running a packet capture to see exactly what's being sent over the wire, and compare that to what happens from Thunderbird?

Hope you get it sorted out.