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While installing the Mobile Access Server, why is Mongo throwing "error number 14" when trying to start the service?

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Hello

I'm trying to install Splunk Mobile Server on my Stand Alone Splunk server, but once it is unzipped, trying to start the service I get this error:

/opt/mserver# sh server.sh start
starting data service... it might take up to couple minutes
/opt/mserver/server/node_modules/co/index.js:292
    throw err;
          ^
Error: data service failed to startup, output:about to fork child process, waiting until server is ready for connections.
forked process: 6505
ERROR: child process failed, exited with error number 14

    at MongoDaemon.start (/opt/mserver/server/lib/bundlemgr/mongo_linux.js:16:13)
    at GeneratorFunctionPrototype.next (native)
    at next (/opt/mserver/server/node_modules/co/index.js:74:21)
    at /opt/mserver/server/node_modules/co/index.js:93:18
    at Immediate._onImmediate (/opt/mserver/server/node_modules/co/index.js:52:14)
    at processImmediate [as _immediateCallback] (timers.js:374:17)

Any Ideas what could be happening?

Context
Server Ubuntu Trusty Updated
Splunk Enterprise 6.2 Updated
Mserver downloaded: mserver-linux-release-2.0.1.tgz

Regards

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Re: While installing the Mobile Access Server, why is Mongo throwing "error number 14" when trying to start the service?

Splunk Employee
Splunk Employee

This issue, which is mongodb related, could occur if the locale of the system is misconfigured. In order to fix this, please execute the following, and retry:
export LCALL=enUS.UTF-8
export LANG=en_US.UTF-8

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