@ehollima for posting a question on Splunk Answers and to get best available help refer to Splunk Answers User Manual for How to ask a question. Provide as much detail as possible. However, at the same time depending on the sensitivity of information you should mask/anonymize any information that should not be posted in an open forum.
However, I am afraid for the situation that your first/best option is to work with Splunk Support Team/your Splunk Technical contact.
C. Check the Splunk logs to get some clues what's going on and what errors are happening.
e.g. tail /opt/splunk/var/log/splunk/splunkd.log
cat /opt/splunk/var/log/splunk/splunkd.log | grep ERROR