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What is the most important information you need as a Splunker to assist a Splunker in need?

ehollima
Path Finder

If I have a problem and I am stressed out and on the verge of a nervous break down because my Global Splunk framework just came crashing down.....what 3 things would you want me to tell you

**(that don't include did I open a P1, know how and upload a diag, and write a novel about the problem).

What am I looking for, what do you need to know, how can I best describe my problem that can best help you help me?

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0 Karma

niketnilay
Legend

@ehollima for posting a question on Splunk Answers and to get best available help refer to Splunk Answers User Manual for How to ask a question. Provide as much detail as possible. However, at the same time depending on the sensitivity of information you should mask/anonymize any information that should not be posted in an open forum.

However, I am afraid for the situation that your first/best option is to work with Splunk Support Team/your Splunk Technical contact.

____________________________________________
| makeresults | eval message= "Happy Splunking!!!"
0 Karma

jaracan
Communicator

Try first to troubleshoot the problem.

Here are some tips:
A. Using btool command

Check for typographical errors
$SPLUNK_HOME/bin/splunk cmd btool check
e.g. /opt/splunk/bin splunk cmd btool check

Check the specific type of config file and search using a keyword
$SPLUNK_HOME/splunk cmd btool list --debug | grep
e.g /opt/splunk/bin/splunk cmd btool indexes list --debug | grep _introspection

Reference:
https://docs.splunk.com/Documentation/Splunk/7.0.3/Troubleshooting/Usebtooltotroubleshootconfigurati...

B. Check the Splunk Community Portals

Ask Splunk experts:
http://answers.splunk.com

Splunk blogs:
http://blogs.splunk.com

Splunk for developers:
http://dev.splunk.com

Hot wiki topics:
http://wiki.splunk.com

Splunk user groups:
http://usergroups.splunk.com

Splunk Docs:
http://docs.splunk.com

C. Check the Splunk logs to get some clues what's going on and what errors are happening.
tail $SPLUNK_HOME/var/log/splunk/splunkd.log
e.g. tail /opt/splunk/var/log/splunk/splunkd.log
cat /opt/splunk/var/log/splunk/splunkd.log | grep ERROR

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