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Ticket Generation through SPLUNK

Contributor

Hi,

I have a task to make a workflow which generates a ticket after submission of a particular request to keep track of that request later point of time.

Kindly let me know from where I should start making this type of workflow which also generates tickets upon submission of request.

Kindly help me out in this regards.

Abhay

Champion

Did you try to search for this? Its a very common question;

From dashboard -> http://splunk-base.splunk.com/answers/68392/trigger-shell-script-from-dashboard-button

From search -> http://wiki.splunk.com/Community:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_ticketing...

Its pretty simple to work out how to do though if you apply your knowledge. Lets say you have a common URL used to create a ticket which accepts fields in the URL (much as you can do with remedy or salesforce). You can just create a drilldown action using the redirector module in sideviews to pass the detail through.

For more detaill download Sideview utils 2.2 and have a look through the tutorials