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Splunk Technical Support 6.4.1

New Member

Hi

Any idea about Splunk Technical support team to guide us on technical issue apart from Splunk answer forum?

Please post the url and steps to follow if there is any?

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Re: Splunk Technical Support 6.4.1

Super Champion

This might be what you need. You can open a case or call in for support.

https://www.splunk.com/en_us/support-and-services/support-programs.html

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Re: Splunk Technical Support 6.4.1

Ultra Champion

Right, I think the challenge is to find the right balance between this Splunk answers forum and Support.

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Re: Splunk Technical Support 6.4.1

Super Champion

Exactly. There are lots of people in the answers forum as well as on Slack chat that have tons of technical knowledge. However, there are times when a case needs to be opened.

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Re: Splunk Technical Support 6.4.1

Ultra Champion

Sure thing - great support from both sides, just with different pace and attitude ; -)

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Re: Splunk Technical Support 6.4.1

SplunkTrust
SplunkTrust

The first thing support will ask for is for you to generate a diag file. Do this to save time

http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag

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Re: Splunk Technical Support 6.4.1

SplunkTrust
SplunkTrust

The first thing support will ask for is for you to generate a diag file. Do this to save time

http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag

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