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Is there a way to see a coworker's open support case status?

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Is there a way to see my co-worker's case?
We work for the same company and I want to know if accounts can see/view each other open cases.

Jim k

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1 Solution

Splunk Employee
Splunk Employee

@ somesoni2 is correct you will need to be assigned to the same entitlement as your colleague to view and update each others cases.

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Splunk Employee
Splunk Employee

@ somesoni2 is correct you will need to be assigned to the same entitlement as your colleague to view and update each others cases.

View solution in original post

SplunkTrust
SplunkTrust

Every support contact is assigned an "Entitlement". Call/email Splunk support and ask them to add you to the Entitlement your co-worker belongs to.