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Is there a way to see a coworker's open support case status?

Explorer

Is there a way to see my co-worker's case?
We work for the same company and I want to know if accounts can see/view each other open cases.

Jim k

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Re: Is there a way to see a coworker's open support case status?

SplunkTrust
SplunkTrust

Every support contact is assigned an "Entitlement". Call/email Splunk support and ask them to add you to the Entitlement your co-worker belongs to.

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Re: Is there a way to see a coworker's open support case status?

Splunk Employee
Splunk Employee

@ somesoni2 is correct you will need to be assigned to the same entitlement as your colleague to view and update each others cases.

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