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How does a customer set up Support Portal account?

Communicator

I have a customer that has an enterprise license and support contract. How do they go about setting up their support portal account?

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Re: How does a customer set up Support Portal account?

Splunk Employee
Splunk Employee

The customer's sales representative has to associate the customer's splunk.com user name so that the customer is named as a designated contact on the account that has the entitlement. Then the customer can log in and submit a case using the support portal.

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