Archive

How does a customer set up Support Portal account?

Bill_B
Communicator

I have a customer that has an enterprise license and support contract. How do they go about setting up their support portal account?

1 Solution

ChrisG
Splunk Employee
Splunk Employee

The customer's sales representative has to associate the customer's splunk.com user name so that the customer is named as a designated contact on the account that has the entitlement. Then the customer can log in and submit a case using the support portal.

View solution in original post

ChrisG
Splunk Employee
Splunk Employee

The customer's sales representative has to associate the customer's splunk.com user name so that the customer is named as a designated contact on the account that has the entitlement. Then the customer can log in and submit a case using the support portal.

View solution in original post

Register for .conf21 Now! Go Vegas or Go Virtual!

How will you .conf21? You decide! Go in-person in Las Vegas, 10/18-10/21, or go online with .conf21 Virtual, 10/19-10/20.