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DISABLED_DUE_TO_GRACE_PERIOD

Engager

I have seen many questions about disabled due to licensing violation, but I applied a reset key and now I have this message during a search from the search head:

  restricting search to internal indexes only (reason: [DISABLED_DUE_TO_GRACE_PERIOD,0])

The indexing cluster appears to be functioning and able to communicate to the license server on the search head. I am still unable to get back to normal searching after a licensing violation.

Any ideas? I will call Splunk tomorrow and ask support directly and post back.

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Re: DISABLED_DUE_TO_GRACE_PERIOD

Engager

So Splunk support never got back to me but I figured out the problem. The issue was indeed a communication problem between the indexing nodes and the license server. I was testing connectivity based on IP address and ports (seems reasonable — right?) All the nodes could reach the licensing server correctly. The issue was actually related to DNS failing and the indexing nodes could not resolve the license server address. I ensured the license server was entered into the hosts file and operations returned to normal.

View solution in original post

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Re: DISABLED_DUE_TO_GRACE_PERIOD

Contributor

We were seeing the SH return a message of DISABLEDDUETOGRACEPERIOD
This means the SH can't connect to the LM, which makes it seem like we have a DNS problem.

I experienced this error message in a Splunk 6.0.3 cluster.

Here's how I troubleshot it:

  • On the indexers, check the name of the slave-master listed in the server.conf
  • Check to see what IP address the slave master is resolving
  • Test connectivity from indexer to LM.

If you can not connect, you have a DNS issue, and as @matthewchase above described, the work around. But I'd recommend fixing your DNS ! 🙂

Another test is to run this on the licenser endpoint:

curl -k -u admin:changeme https://localhost:8089/services/licenser/localslave
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Re: DISABLED_DUE_TO_GRACE_PERIOD

Take a look at your pass4SymmKey in your server.conf.

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