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How do I resolve an agent connectivity issue related to the "SSLEnabled" property?

How do I resolve an agent connectivity issue related to the "SSLEnabled" property?

What do I do when the Agent is not able to communicate to the Controller due to connectivity issues?

Observations

In logs, we see the following messages:

[Thread-0] 22 Nov 2017 09:09:43,469 ERROR ConfigurationChannel - Exception: athenetest.saas.appdynamics.com:443 failed to respond
org.apache.http.NoHttpResponseException: athenetest.saas.appdynamics.com:443 failed to respond

Fix

Check the "SSLEnabled" property in the controller-info.xml or any dynamics parameters configured in startup files. Ensure that "SSLEnabled" was set to "true" in the case of "https" and "false" in the case of "http".

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Last update:
‎12-11-2017 12:12 PM
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