AppD Archive

Urgent!!!!Unable to connect agent with the controller.

CommunityUser
Splunk Employee
Splunk Employee

Hi....I'm using on-premise version of AppDynamics with the agent 4.1.4.3. The moment I restart the jboss server 6.3, it shows that the agent is up and running. However, when I login to the controller, it waits for connection to the controller. I'm monitoring Appdynamics to check locally on my own system i.e. controller, agent and application server are on the same system.PFA logs for your kind perusal.

0 Karma

Arun_Dasetty
Super Champion

Hi,

We see below error in logs, that means it never got registered fine in UI, Can you please check the access key from Setup -> license screen section in UI and validate the key and account name once?

[AD Thread Pool-Global1] 12 Nov 2015 10:28:11,215 ERROR ConfigurationChannel - HTTP Request failed: HTTP/1.1 401 Unauthorized

[AD Thread Pool-Global0] 12 Nov 2015 10:15:10,035 INFO XMLConfigManager - XML Agent Account Info Resolver using account name [customer1]
[AD Thread Pool-Global0] 12 Nov 2015 10:15:10,035 INFO XMLConfigManager - XML Agent Account Info Resolver using account access key [a3f66bf8-6d75-4e5b-b31b-7e5e1a018e23]

Also we see you provided DNS name in xml but logs says 127.0.0.1 :

<controller-host>bdspukd70783062</controller-host>

[AD Thread Pool-Global0] 12 Nov 2015 10:15:10,019 INFO XMLConfigManager - XML Controller Info Resolver found controller host [127.0.0.1]

0 Karma
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