AppD Archive

Trying out Lite and having no Database Monitoring Tab in Home

CommunityUser
Splunk Employee
Splunk Employee

Hi, Wesite says that lite version also has the ability to monitor Databases. But I am having no Tab for it on my Appdynamics Home Screen. What am I missing?

image.png

0 Karma

Arun_Dasetty
Super Champion

Hi,

Can you provide the URL you are using Or check whether the user have permissions to view "database monitoring" section under Setup -> Administration -> Users and Roles section for user logged in

If user have enough permissions, provide screnshot from URI /controller/#/location=SETTINGS_LICENSE in UI license screen and also confirm the controller UI version? Setup -> About AppDynamics option will show UI version, we asked this details as we could see "database monitoring" section in few saas UI with lite version as listed in screenshot below

image.png

Regards.

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi, the user has all rights:

image.png

Screenshot from license screen is here:

image.png

I do NOT use the SAAS version. I am having a locally installed controller.

0 Karma

Arun_Dasetty
Super Champion

Hi, 

Can you provide the following deteails:

- UI controller version

- 2-3 server.log under <Controller_install_dir>/logs path

- query out of the following issued at controller db mysql prompt:

shell> cd <Controller_install_dir>/bin

shell> controller.bat/sh login-db

mysql> select * from application name like '%Database%';

- instal.log and installation.log under <,Controller_install_dir> and <Controller_install_dir>/.install4j

Regards,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi,

i provide the Infos you requested...

I see a recurring error in controller.log file saying: Unable to identify license status for module db-agent and account customer1 considering it not licensed

Regards,

Björn

0 Karma
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