AppD Archive

Login to On Premise 64bit Windows

CommunityUser
Splunk Employee
Splunk Employee

I have downloaded and installed the On premise for 64 bit windows.  The installation looks complete, but when I try to login I get a message that the credentials are not correct.  I have uninstalled and tried again with the same results.  I am copy an pasting the credentials entered during the installation but am still not having any success.  Is there another login that I should be using?

0 Karma
1 Solution

Arun_Dasetty
Super Champion

Hi,

Thanks for writing in to appsphere community forum. Thanks for trying out our trial product, We understood that you have followed docs for steps to install controller on windows http://docs.appdynamics.com/display/PRO13S/Install+the+Controller+on+Windows

We confirm the username provided during controller installation is the default username to login controller UI, there will not be another user apart from root user which is used to login admin UI as opposed to login controller UI,
However if it is multi-tenant controller installation, you can create new account with new username and password from Controller admin UI as mentioned in docs: http://docs.appdynamics.com/display/PRO13S/Access+the+Administration+Console (default root password: changeme) for single tenant and for multi-tenant use the root password provided during installation

Can you confirm whether you have provided username and password fields with any special characters like "@, %, #,*" etc, , We currently have a known issue with username/password having special chars while loggin in UI.

Can you try the following:

1) login controller database

shell> cd <Controller_Installation_directory>/bin

Ex: cd D:\AppDynamics/Controller/bin
shell> cd  controller.bart login-db
mysql>

2) re-set user password from database
you should see mysql prompt now, execute the query at controller database at mysql prompt as follows:
mysql> update user set encrypted_password = sha1('<yourNewPassword') where name = '<yourUserName>;
Ex:

mysql> update user set encrypted_password = sha1('welcome123') where name = 'roncherry';

mysql> quit

- exit the mysql prompt as above

3) Now clear cache and try refreshing the controller login UI and try to login with new password updated in above step.

If you still see the issue, Can you please send the following logs to assist you better:

- install.log under <Controller_insttallation_directory>/
- response.varfile and instsallation.log under <Controller_insttallation_directory>/
- server.log and database.log under <Controller_insttallation_directory>/logs directory
- screenshot from contorller UI depicting the issue while trying to login

Let us know how it goes. Do write back to us for further assistance.

Thanks,

Arun

View solution in original post

0 Karma

Arun_Dasetty
Super Champion

Hi,

Thanks for writing in to appsphere community forum. Thanks for trying out our trial product, We understood that you have followed docs for steps to install controller on windows http://docs.appdynamics.com/display/PRO13S/Install+the+Controller+on+Windows

We confirm the username provided during controller installation is the default username to login controller UI, there will not be another user apart from root user which is used to login admin UI as opposed to login controller UI,
However if it is multi-tenant controller installation, you can create new account with new username and password from Controller admin UI as mentioned in docs: http://docs.appdynamics.com/display/PRO13S/Access+the+Administration+Console (default root password: changeme) for single tenant and for multi-tenant use the root password provided during installation

Can you confirm whether you have provided username and password fields with any special characters like "@, %, #,*" etc, , We currently have a known issue with username/password having special chars while loggin in UI.

Can you try the following:

1) login controller database

shell> cd <Controller_Installation_directory>/bin

Ex: cd D:\AppDynamics/Controller/bin
shell> cd  controller.bart login-db
mysql>

2) re-set user password from database
you should see mysql prompt now, execute the query at controller database at mysql prompt as follows:
mysql> update user set encrypted_password = sha1('<yourNewPassword') where name = '<yourUserName>;
Ex:

mysql> update user set encrypted_password = sha1('welcome123') where name = 'roncherry';

mysql> quit

- exit the mysql prompt as above

3) Now clear cache and try refreshing the controller login UI and try to login with new password updated in above step.

If you still see the issue, Can you please send the following logs to assist you better:

- install.log under <Controller_insttallation_directory>/
- response.varfile and instsallation.log under <Controller_insttallation_directory>/
- server.log and database.log under <Controller_insttallation_directory>/logs directory
- screenshot from contorller UI depicting the issue while trying to login

Let us know how it goes. Do write back to us for further assistance.

Thanks,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee
Yes I had a special character in my password. Removing the special
character resolved my login issue.

Thanks,
Ron.

0 Karma
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