AppD Archive

Licence error for SIM - Linux OS agent

CommunityUser
Splunk Employee
Splunk Employee

Hello,

I just applied for a on-prem demo of your Software. I am facing the following issue:

On the Linux machine agent, I am trying to enable the SIM feature. However, I am encountering the following errors:

  • On the agent log - [system-thread-0] 07 Jun 2016 13:39:20,518  INFO SecondStageSystem - Starting main system with features Features(features=[], reason=Features.Reason(message=Unsuccessful leasing a license, code=License Lease Failed))
  • On the server log - [#|2016-06-07T14:45:27.999+0100|WARNING|glassfish3.1.2|com.singularity.ee.controller.beans.license.p|_ThreadID=71;_ThreadName=Thread-5;|Failed consuming license for the requested features Features(features=[basic, sim], reason=Features.Reason(message=, code=)), accountId: 2, machineId: 9. Reason: SIM_MACHINE_AGENT is not licensed in license file.|#]

Please advise.

Thank you in advance!

Jean-Baptiste_M
Builder

Hi Gabriel

I've contacted you by email.

Let's take it offline

Cheers

JB

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

I'm getting the same error in on-premise trial. Could you please help me to get rid of it? Thanks.

0 Karma

Jean-Baptiste_M
Builder
Hello,
There's no SIM license included in the trial version of AppDynamics. Would
you like to speak to a sales representative or to a partner manager? Where
are you located?
JB
0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Dear Team ,

I am using trial SAAS version of controller and would like to get the CPU and JVM stats in controller UI , so that i can figure out during my business trnsaction, how much CPU burst is happening and other steps mentioned in the blog post of appdyanmics https://docs.appdynamics.com/display/PRO42/Troubleshoot+Java+Application+Performance#TroubleshootJav...

I've installed the standalone machine agent and configure controller-info,xml with <sim-enabled>true</sim-enabled> and getting machine agent listed in appdynamics agents screen but in logs i am getting below :- 

Starting main system with features Features(features=[], reason=Features.Reason(message=Unsuccessful leasing a Server Monitoring license, code=License Lease Failed))s

Also attached is the screen-shot of controller UI , where machine agent is coming as 0%. So i have below questions

1. Do i really need to have machine agent if i need to debug Java resource troubleshoot mentioned in https://docs.appdynamics.com/display/PRO42/Troubleshoot+Java+Application+Performance#TroubleshootJav... ?

2. How can i enable the machine agent ?

Thanks in advace,
Amit

 

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

hi I am geeting same issue when i am startig machine agent

Thread-1] 15 Mar 2017 07:35:06,131 INFO SecondStageSystem - Stopping main system with features Features(features=[], reason=Features.Reason(message=Unsuccessful leasing a Server Monitoring license, code=License Lease Failed)).
[main] 17 Mar 2017 00:01:28,970 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
[main] 17 Mar 2017 00:01:29,177 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [long-perf-z1-ccm1.ipc.com]
[system-thread-0] 17 Mar 2017 00:01:29,381 INFO SecondStageSystem - Starting main system with features Features(features=[], reason=Features.Reason(message=Unsuccessful leasing a Server Monitoring license, code=License Lease Failed))
[Thread-1] 17 Mar 2017 00:05:07,681 INFO SecondStageSystem - Stopping main system with features Features(features=[], reason=Features.Reason(message=Unsuccessful leasing a Server Monitoring license, code=License Lease Failed)).
[main] 17 Mar 2017 00:05:11,354 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
[main] 17 Mar 2017 00:05:11,567 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [long-perf-z1-ccm1.ipc.com]
[system-thread-0] 17 Mar 2017 00:05:11,708 INFO SecondStageSystem - Starting main system with features Features(features=[], reason=Features.Reason(message=Unsuccessful leasing a Server Monitoring license, code=License Lease Failed))

Can anybody help on this??

0 Karma

Jean-Baptiste_M
Builder
Dear Amit

1, the link doesn't work but for pure Java performance issue, no need for a
machine agent as long as you don't want to correlate java problems with
underlying OS level metrics

2. if you use a self service trial version, you don't get SIM if I remember
correctly. Are you in touch with an AppD sales person?

Best
JB
0 Karma
Get Updates on the Splunk Community!

See just what you’ve been missing | Observability tracks at Splunk University

Looking to sharpen your observability skills so you can better understand how to collect and analyze data from ...

Weezer at .conf25? Say it ain’t so!

Hello Splunkers, The countdown to .conf25 is on-and we've just turned up the volume! We're thrilled to ...

How SC4S Makes Suricata Logs Ingestion Simple

Network security monitoring has become increasingly critical for organizations of all sizes. Splunk has ...