Java Agent - NoHttpResponseException

[CommunityUser]

Hi,

I'm attempting to try out AppDynamics on our JBoss 4.2.2 instance and it is giving me the error below. Accessing ixariscom272.saas.appdynamics.com directly on a browser leads me to the dashboard on your site.

Would you kindly help me out? Many thanks.

[Thread-0] 11 Nov 2014 06:40:33,595 ERROR ConfigurationChannel - Exception: The server ixariscom272.saas.appdynamics.com failed to respond
org.apache.commons.httpclient.NoHttpResponseException: The server ixariscom272.saas.appdynamics.com failed to respond
at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1976)
at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
at com.singularity.ee.util.httpclient.j.a(j.java:220)
at com.singularity.ee.rest.h.G(h.java:426)
at com.singularity.ee.rest.h.F(h.java:371)
at com.singularity.ee.rest.controller.request.vb.F(vb.java:124)
at com.singularity.ee.rest.controller.request.wb.a(wb.java:35)
at com.singularity.ee.agent.appagent.kernel.config.xml.l.a(l.java:1321)
at com.singularity.ee.agent.appagent.kernel.config.xml.l.a(l.java:86)
at com.singularity.ee.agent.appagent.kernel.config.xml.s.a(s.java:580)
at com.singularity.ee.agent.appagent.kernel.config.xml.l.a(l.java:411)
at com.singularity.ee.agent.appagent.kernel.config.xml.db.run(db.java:676)
at com.singularity.ee.agent.appagent.kernel.config.xml.e.initialize(e.java:259)
at com.singularity.ee.agent.appagent.kernel.k.start(k.java:110)
at com.singularity.ee.agent.appagent.kernel.JavaAgent.initialize(JavaAgent.java:241)
at com.singularity.ee.agent.appagent.kernel.JavaAgent.initialize(JavaAgent.java:118)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.singularity.ee.agent.appagent.AgentEntryPoint$1.run(AgentEntryPoint.java:183)

[Arun_Dasetty]

Hi Matthew,

Can you quickly send the following information to assist you faster:

- zipped version of agent logs under <agent_install_dir>/logs path

- output of the following query issued at instance where agent is installed:

shell> telnet ixariscom272.saas.appdynamics.com 443

shell> telnet ixariscom272.saas.appdynamics.com 80 (if you are using non-ssl mode to connect to saas)

Regards,

Arun

[CommunityUser]

Hello. Kindly find attached the log files.

I tried to telnet and the output is empty - not sure if it is a problem.

Let me know if you need any more info. Thanks!

[Arun_Dasetty]

Hi Matthew,

We see you are using https port 443 but you have set ssl-enabled flag to false under controller-info.xml file at C:\dev\applications\jboss\ohm_appdynamics\appdynamics\conf\ path, we request you to set the ssl-enabled xml element to true and save the changes and see how it goes with jboss JVM restart with agent registration:

[Thread-0] 11 Nov 2014 07:47:48,062  INFO XMLConfigManager - XML Controller Info Resolver found valid config [Controller Host: ixariscom272.saas.appdynamics.com; Controller Port: 443; ssl-enabled: false]

We expect the above changes should fix the issue.

Regards,

Arun