AppD Archive

JIRA Startup Failure

CommunityUser
Splunk Employee
Splunk Employee

After normal configuration of the management-agent it is impossible to start JIRA. Is there any additional configuration needed?

Thanks in advance.

0 Karma
1 Solution

Arun_Dasetty
Super Champion

Hi Sebastian,

Can you add -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager , refer forum link:

http://stackoverflow.com/questions/12728147/error-in-eclipse-tomcat-setup-classnotfoundexception-1ca...

and also add sun.*, sun.reflect.* packages to existing package list to -D jvm arg -Datlassian.org.osgi.framework.bootdelegation and see how it goes with jvm restart, please send the agent logs and server console log if issue persists

Regards,

Arun

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0 Karma

Arun_Dasetty
Super Champion

Hi,

Can you additionally add the following -D jvm args in addition to -javaagent arg and see how it goes after restart?

-Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,
org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apache.xalan.*,sun.,com.sun.jndi.,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.,com.sun.xml.bind.*

Regards,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi Arun,

I have added the following configuration:

if [ "$1" = "start" -o "$1" = "run" ]; then
export JAVA_OPTS="$JAVA_OPTS -javaagent:/opt/monitoring-agent/javaagent.jar -Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apache.xalan.*,sun.,com.sun.jndi.,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.,com.sun.xml.bind.*"
fi

But without no success.

Cheers,

Sebastian

0 Karma

Arun_Dasetty
Super Champion

Hi Sebastian,

Can you post the error you are seeing, is this atlassion tomcat or Other server, please provide the details, also attach the config file and the console log if any error raised realted to agent ? we assume you have restarted server after those changes.

Regards,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi Arun,

I have attached the log-file of our testsystem.

Cheers,

Sebastian

0 Karma

Arun_Dasetty
Super Champion

Hi Sebastian,

Can you add -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager , refer forum link:

http://stackoverflow.com/questions/12728147/error-in-eclipse-tomcat-setup-classnotfoundexception-1ca...

and also add sun.*, sun.reflect.* packages to existing package list to -D jvm arg -Datlassian.org.osgi.framework.bootdelegation and see how it goes with jvm restart, please send the agent logs and server console log if issue persists

Regards,

Arun

0 Karma
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