Internal Server Error while accessing database dashboard

[CommunityUser]

Hi,

Yesterday my 14 days pro license expired and now I'm using the lite version. I'm using at the moment one database agent for sql server and this is working just fine. When I go in the webinterface to the datatabase monitoring section I see my SQL Server with the count of executed queries (see screenshot serverhealth). But when I go to the dashboard of that server, I won't see any data, and I get an internal servererror.

RestException

 - statusCode = 401

 - code = Auth.Expired

 - messsage = "The supplied auth information is for an account that expired on [{2015-02-03T00L00:00.0000Z}]"

 - stacktrace = (see screenshot of errormessage)

The date that is provided in the message, is exactly the date that the 14 day trial ended. But I'm only using one database, and that is within the limits of the lite version...

Have anyone experienced the same problem? Or does anyone know how to solve this?

Best regards,

Jonathan

[Arun_Dasetty]

Hi Jonathan,

We have not come across so far in other customer cases, We would like to gathere few details to see what could be the reason here for the error, hope that is fine with you:

- Screenshot form UI under , Setup -> license screen

- recent 2-3 server.log from <Controller_dir>/logs path

- query output of the following issued at controller db:

cmd> select * from account \G;

Regards,

Arun