AppD Archive

Installed, can't login

CommunityUser
Splunk Employee
Splunk Employee

Hello,

I have just installed the appdynamics trial version, no SAAS (controller downloaded and installed on my machine).

Trying to log-in, get "login failed" message. Trying to reset the password, get the "server encountered internal error" - "unable to find user" message.

However, I was able to download the package and can log in to this site and post here - so the user must exist in your system.

Sergey.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Oh, and by the way, looking through the server.log I can see Glassfish throwing the login exception while trying to evaluate my login name as "myname@mydomain.com@customer1"

This "@customer1" is getting concatenated to any login ID uses, and just doesn't look right.

And my "license.lic" has the correct login in it, exactly as registered on appdynamics site.

Sergey.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Assume you installed the controller in single-tenant mode and then provided an username & password for the admin user (of your tenant). If yes, then you have to login into the controller using that admin username & password. The user account you created while signing up for the trial at appdynamics.com is not for your controller and is for your access to other appdynamics resources incl. documentation, community etc.

See step 9 & 10 here -- http://docs.appdynamics.com/display/PRO13S/Install+the+Self-Service+Controller+on+Linux

Let us know after following the steps above.

Thanks

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Got it, thank you!

Did not realize that I should log on under "admin", assumed that must be a user with which I've registered.

I'm in now, appreciate your help.

Sergey.

0 Karma
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