AppD Archive

I am unable to sign into my account to launch management server

CommunityUser
Splunk Employee
Splunk Employee

I cannot launch the management server, it seems my 'free trial' account is not working.

I can neither sign in nor reset my password.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Same problem just signed up for a free trial.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

also when I go to do a password reset I get a js error

0 Karma

Arun_Dasetty
Super Champion

Hi,

Thanks for posting back, Can you please confirm whether your controller in saas (a controller hosted by appdynamics) or onPremise(Controller installed/launched by you in your local machine), as we could not see controller url, account name and username details from screenshot provided, hence we could not conclude(provide a screenshot as attached)

- If you are referring to saas can you try "reset password" feature as referred in screenshot with account name and user name provided in popup form raised on clicking "forgot password" link in login form in controller UI
- If you have already tried as mentioned above can you please provide the complete screenshot of js errror you got and also the account name and the screenshot with address bar (we would like to check whether it is on premise or saas controller) to debug further

If you are referring to controller installed in local machine can you please try as follows:

1. Login to controller database.
shell> cd <Controller_install_dir>/bin
shell> controller.sh/bat login-db

Please refer to documentation link to login to controller db
http://docs.appdynamics.com/display/PRO13S/Controller+Database+Scripts using controller.bar/sh login-db command

2. you should see the mysql prompt and run the sql query at mysql prompt:
update user set encrypted_password = sha1('<your new password>') where name = '<username>' and account_id = <account-id>;
you can get your account name using sql query "select * from account;",
e.g.
update user set encrypted_password = sha1('welcome123') where name = 'user1' and account_id = 2;

3. Hard refresh your browser and try to login with the new root password at http://<controller-host>:<port>/controller?admin.html
Ex:  http://localhost:8090/controller (password: welcome123, in addition to account/username details)

If you still see the issue, please send the full screenshot (including address /controller request url details and account name and user name details that you have provided)  and js error you got in browser

Also can you try reset password from different browser as well, Let us know if that helps.

Thanks,

Arun

Tags (1)
0 Karma

Arun_Dasetty
Super Champion

Hi,

Thanks for writing in. We understood that you are not able to access controller UI, let us know if any disconnect.

Can you please attach the screenshot  depicting the issue for better clarity.

Thanks,

Arun

0 Karma
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