AppD Archive

Error when launching reports

Narayan_Ramgopa
New Member

Hi,

When ever I try to launch a report I get "Error Sending Report. Unable to connect to reporting service, check server logs"

I have attached the server logs, please let me know if you have seen this before.

Few errors:

[#|2015-07-20T12:59:52.184-0700|WARNING|glassfish3.1.2|ReportsClientService|_ThreadID=121;_ThreadName=Thread-5;|Exception: Connection refused while sending report HTTPS call|#]

[#|2015-07-20T12:59:52.184-0700|WARNING|glassfish3.1.2|ReportsClientService|_ThreadID=121;_ThreadName=Thread-5;|Exception: Connection refused while sending report HTTP call|#]

[#|2015-07-20T12:59:52.185-0700|WARNING|glassfish3.1.2|ReportsClientService|_ThreadID=121;_ThreadName=Thread-5;|Error: Unable to connect to the reporting service.|#]

[#|2015-07-20T13:00:29.792-0700|SEVERE|glassfish3.1.2|com.singularity.ee.controller.beans.ExceptionHandlingInterceptor|_ThreadID=58;_ThreadName=Thread-5;|Encountered runtime exception
com.appdynamics.analytics.shared.rest.exceptions.ClientException: Could not execute request to http://localhost:9080/v1/events/dbmon-wait-time/event
at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.getResponse(GenericHttpRequestBuilder.java:202)
at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.executeAndReturnRawResponseString(GenericHttpRequestBuilder.java:216)
at com.appdynamics.analytics.shared.rest.client.eventservice.DefaultEventServiceClient.publishEvents(DefaultEventServiceClient.java:241)
at sun.reflect.GeneratedMethodAccessor3945.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)

 

Thanks,

Narayan

0 Karma

Davide_Franzino
Explorer

it seems reporting service is down

go to bin diectory of root appdynamics installation and run if use linux

./controller.sh start-reporting.service

if all is ok go to controller UI and retry

0 Karma

Narayan_Ramgopa
New Member

Hi David,

Yes finally the re-start of the services was the only option to get it fixed. But I'm wondering what made it go down in the first place. This was working fine before.

Thanks for your help.

Narayan

0 Karma
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