AppD Archive

ERROR ConfigurationChannel - HTTP Request failed: HTTP/1.1 401 Unauthorized

CommunityUser
Splunk Employee
Splunk Employee

Hey Guys,

I installed the agent and started the App, in AppServerAgent logs seeing this ....

[Thread-0] 04 Oct 2013 10:46:39,124 ERROR ConfigurationChannel - HTTP Request failed: HTTP/1.1 401 Unauthorized
[Thread-0] 04 Oct 2013 10:46:39,363 WARN ConfigurationChannel - Could not connect to the controller/invalid response from controller, cannot get initialization information, controller host [drdrb.saas.appdynamics.com], port[443], exception [null]
[Thread-0] 04 Oct 2013 10:46:39,364 ERROR ConfigurationChannel - Exception: NULL

Please advise,

Thanks 

Jhon

0 Karma

Arun_Dasetty
Super Champion

Hi Jhon,

Thanks for writing to us. We see such errors when user have not provided values or the values are incorrect for account-name and access-key xml elements under <Agent_install_dir>/conf directory, Can you please update the values accordingly and restart the JVM and check how it goes:

   <!-- If the AppDynamics Controller is running in multi-tenant mode or you are using the AppDynamics SaaS Controller
    you must specify the account name and account access key for this agent to authenticate with the controller.
    If you are running in single-tenant mode (the default) there is no need to configure these values. -->
    <account-name></account-name>
    <account-access-key></account-access-key>

Do write back to us for further assistance.

Thanks,

Arun

0 Karma
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