AppD Archive

DB Agent Configuration issue for MS SQL Server -Error: Fatal transport error while connecting to URL

CommunityUser
Splunk Employee
Splunk Employee

Hi,

We have installed dbagent-4.2.9.2 agent and unable to connect & fetch the data. Getting below error:

Fatal transport error while connecting to URL
[/controller/instance/UNKNOWN_MACHINE_ID/systemagentregistration]: org.apache.http.conn.ConnectTimeoutException: Connect to paid128.saas.appdynamics.com:443
[paid128.saas.appdynamics.com/185.11.125.83] failed: connect timed out

Please find the attached log file.

Note: Was installed .net agent, it was connected to App Server and capturing the data. App and DB servers are in same network, firewall/networksetting are same for both the servers.

Regards,

RK

0 Karma

Jean-Baptiste_M
Builder
Hello
Do you use a proxy to access internet? It might be "transparent" on Windows.
https://docs.appdynamics.com/display/PRO42/Database+Agent+Configuration+Properties#DatabaseAgentConf...

JB
0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Yes JB, Accessing internet through proxy (WebSense). Even in App Server also same, but there we haven't faced any issues.

Please find the controller-info.xml file.

0 Karma
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