AppD Archive

Controller web page not available

CommunityUser
Splunk Employee
Splunk Employee

Hi,

The db + appserver services are running but the webpage is not available. I found the following error in the server.log file:

[#|2016-12-27T15:19:38.683+0100|WARNING|glassfish3.1.2|com.singularity.ee.controller.beans.license.i|_ThreadID=84;_ThreadName=Thread-2;|No account found for copying license file to|#]

[#|2016-12-27T15:19:38.683+0100|INFO|glassfish3.1.2|com.singularity.ee.controller.beans.license.q|_ThreadID=84;_ThreadName=Thread-2;|Controller still starting up will try to read and copy license file again|#]

The error is logged in the file again and again each time I refresh the webpage.

But the UI is not displayed in the webpage. Only an error "The requested URL could not be retrieved".

Best regards,

Emmanuel

0 Karma

Jean-Baptiste_M
Builder
Emmanuel, (French speaking?)
Do you have a valid license? Is that a fresh installation? Did you copy the
license.lic file in the controller home dir?

Best
JB
0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Bonjour JB,

J'ai copié la licence depuis le fichier .zip généré pour 15 jours de "On-Premises Trial" dans le dossier 

C:\AppDynamics\Controller.

Cordialement,

Emmanuel

0 Karma

Jean-Baptiste_M
Builder
Emmanuel,
is there any special characters in the root password?

Etes vous déjà en contact avec l'équipe AppDynamics locale?


0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Bonjour,

Il y a un underscore et des lettres.

Non pour le moment je souhaite installer l'application afin d'évaluer si elle correspond à nos besoin.

Cordialement,

Emmanuel

0 Karma

Jean-Baptiste_M
Builder

Ok.

Sans pouvoir me substituer au support AppDynamics (vous pouvez ouvrir un ticket même avec une license Trial, ca permet de tester notre efficacité :winking_face: : help@appdynamics.com), vous pouvez essayer d'arrêter les processus et de relancer le controller (stop start comme documenté sur docs.appdynamics.com).

Ou alors fraiche installation.

Cdlt

0 Karma
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