AppD Archive

Controller Install Problem

CommunityUser
Splunk Employee
Splunk Employee

I am trying to install controller on windows virtual machine and I get time out error. I tried increasing timeout. Also added more resources to server and I meet requirements but still have same error. MySql DB has started successfully and I could not see anything wrong in log files. I have not antyvirus on that machine.

Is there any way I can troubelshoot this problem? Error image is attached.

0 Karma
1 Solution

Arun_Dasetty
Super Champion

Hi,

While you send the install4j logs and logs under <Cintroller_install_dir>/logs path if any to debug the issue.

Can you run the controller.exe as administrator and also restart the installer using the following args:

-Vad-timeout-in-min=<Controller_timeout> -Vstartup-timeout-in-min=<database_timeout>

Ex: -Vad-timeout-in-min=40 -Vstartup-timeout-in-min=40

Also confirm which timeout you have used from the above listed?

Regards,

Arun

View solution in original post

Arun_Dasetty
Super Champion

Hi,

While you send the install4j logs and logs under <Cintroller_install_dir>/logs path if any to debug the issue.

Can you run the controller.exe as administrator and also restart the installer using the following args:

-Vad-timeout-in-min=<Controller_timeout> -Vstartup-timeout-in-min=<database_timeout>

Ex: -Vad-timeout-in-min=40 -Vstartup-timeout-in-min=40

Also confirm which timeout you have used from the above listed?

Regards,

Arun

CommunityUser
Splunk Employee
Splunk Employee

I am trying to install appdynamics controller Version 3.9.2.3
Build 52-3.9.2.next, controller is not starting up i am running through cmd prompt with below command 

controller_32bit_windows-3.9.2.3.exe -Vad-timeout-in-min=40 -Vstartup-timeout-in-min=40

as a administartor , please find the install log and server log for reference

After 40 min its could not start controller and asking to re-install the controller . i tried couple of times.

Can you please help in resolving this issue

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

sorry missed the attachment

0 Karma

Arun_Dasetty
Super Champion

Hi,

We do not see much logging in server.log we see such issues earlier when the host provided during controller installation is not in sync with hosts (usually located at /windows/system32/drivers/etc/hosts) file , Can you please restart controller installation process with more timeout in new command prompt opened as administrator after make sure you have added entries to the following ip/hosts in hosts file:

127.0.0.1 , VENUGOPAL-S and localhost

Let us know how it goes.

Regards,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

running as administrator from comand prompt with timeout options fixed the problem. thanks :slightly_smiling_face:

0 Karma
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