Conecction between AppDynamics controller and Machine agent

[CommunityUser]

I am trying to monitor nginx server using AppDynamics. Steps followed are as:

1. Copied monitor.xml and nginx-monitoring-extension.jar @ path <MACHINEAGENT_HOME>/monitors/NGinXMonitor

2. Configured monitor.xml with nginx details(IP and port)

3. Configured controller-info.xml @ path <MACHINEAGENT_HOME>/conf with controller host, port, account name, account key etc

But it is not able to make connection with Controller. It is looping to sending registration request. What I am wrong doing here??

[Arun_Dasetty]

Hi Amanpreet,

Can you send the following details to assist you further:

a) <MACHINEAGENT_HOME>/logs  folder archive

b) Output of below command from instance where <MACHINEAGENT_HOME>/ is installed:

shell> telnet <contorller-host> <port>

ex:

shell> telnet mycontroller 8090

c) controller-info.xml at <MACHINEAGENT_HOME>/conf/ path

d) we understood that you have provided app/tier and node details in contorller-info.xml, can you confirm whether there is proxy or firewal rule that could block in connecting to contorller port from machine agent instance if the output in step b) is not successfull

[CommunityUser]

Ouput for command telnet <controller host> <port> is

Trying 69.27.44.110...
Connected to dtv.saas.appdynamics.com.
Escape character is '^]'.
Connection closed by foreign host.