AppD Archive

Attempting to utilize AppDynamics for BMC Remedy Application

CommunityUser
Splunk Employee
Splunk Employee

All, I was wondering if anyone has had success utilizing AppDynamics to fully monitor a BMC Remedy implementation. We are having limited success and I wanted to reach out for any hints/tips/ success stories in having this done.

0 Karma

Arun_Dasetty
Super Champion

Hi,

We see as per doc link www.bmc.com/products/documents/84/64/98464/98464.pdf of  BMC Remedy product links there are several components related here:

1. MT - Based on Java process - running on Tomact/apache  like servers
2. AR's - a mix between Java plugins and C Plugins

3. DB's

Please be sure that we do not instrument native code such as C. As for the Java plugins, as long the code runs on JVM and if we could add -javaagent jvm arg to configure agent we should able to monitor transactions either using default entry points(servlets, struts) or custom pojo rules

Are you looking for End  user monitoring using AD EUM feature . check if the following doc link helps here: http://docs.appdynamics.com/display/PRO13S/Injection+Overview

http://docs.appdynamics.com/display/PRO14S/Integrate+AppDynamics+with+BMC+End+User+Experience+Manage...

We request you send us the logs from the application which gives us clarity on the environment if there is any disconnect in out understanding here

Let us know

Regards,

Arun

0 Karma
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