AppD Archive

Anyone using EUM ?

CommunityUser
Splunk Employee
Splunk Employee

I would like to know if anyone using EUM in their Production environment and whats the feedback.

What about the new version, where EUM licence need to get registered with AppDynamics cloud.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

After enabling EUm we observed for few transaction the first byte time is unknown, we would like to know when does EUM doesn't capture the first byte time. We also observing the transaction is not capturing the server time so we are unable to find how much time transaction spend in server. Do we need to enable any setting to capturer server time?

0 Karma

Arun_Dasetty
Super Champion

Hi Kaushik,

Can you please provide the view source page and screenshots from controller ui to have more clarity of the issue.

We confirm you do not require to enable any specific setting to capturer server time.

Thanks,

Arun

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hello Arun,

I attached the screen shot for the reference. Let me know why the server time is blank.

Thanks

Kaushik

0 Karma

Arun_Dasetty
Super Champion

Hi Kaushik,

From the provided screenshot it is evident the "server side" tab is displayed fine, let us know if any disconnect

We see the screenshot is modified a bit, can you please provide the screenshot without any makrups

Also we see in local that sometimes "server side" tab loads bit later than expected and refreshing browser and revisiting the browser snapshot loads the "server tab" fine,

and also we see that if there is no corresponding transaction snapshot collected or triggered then server side tab may not show as well, Hope that information helps, Keep us posted requested information if any disconnect

Thanks,

Arun

0 Karma

Arun_Dasetty
Super Champion

Hi Kaushik,

We do see few customers using EUM in production. The issues faced in using both old and the new EUM version can be resolved by adding the ip that reolves to agg.eum-appdynamics.com to hosts file or opening port 443(https) at controller machine. Thereafter, enabling EUM license and EUM license got registered succeessfully with AppDynamics cloud.

let us know if that clarifies your query, let us know if you are facing any issues in enabling EUM while EUM license getting registered with AD cloud,

Thanks,

Arun

0 Karma
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